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Terms & Privacy Policy

Introduction

Welcome to Hyde Square Task Force, Inc. (“Hyde Square,” “we,” “us,” or “our”). We are a community-based nonprofit organization that offers programs and events primarily serving children (ages 6 and older), youth, and families in our local community. Before using this Site, please review the Terms of Service and Privacy Policy below.

This document has two parts:

Part A — Terms of Service: the rules that apply when you use our website at hydesquare.org (the “Site”), create or log in to an online account, or register yourself or a child for our programs and events (together, the “Services”).

Part B — Privacy Policy: how we collect, use, share, and protect personal information in connection with the Services, including information about child and youth participants provided by parents and guardians.

By using the Services, you agree to these Terms of Service, acknowledge our Privacy Policy, and represent that you are at least 18 years old or that you are ages 13–17 and have verifiable parent/guardian consent. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SERVICES. You can register for many of our programs in person or by phone if you prefer not to use the Site.

Part A — Terms of Service

A-1. Acceptance of These Terms

By accessing the Site, creating an account, logging in, or registering for a program or event, you accept and agree to be bound by these Terms of Service (the “Terms”). If you register a child or another person for a program or event, you represent that you have the legal authority to do so and you accept these Terms on their behalf.

Participation in our programs and events may also require separate documents, such as registration forms, permission slips, liability waivers, health forms, or photo/media releases. If those documents conflict with these Terms with respect to program participation, the separate documents control.

A-2. Our Services

The Site provides information about Hyde Square’s community programs and events and allows you to: (a) create an online account or log in to an existing account; (b) register yourself or a child in your care for programs and events; and (c) where applicable, pay program or event fees. Programs and events are offered subject to availability, eligibility requirements, and acceptance by Hyde Square.

A-3. Eligibility and Accounts

    • Adults create accounts. Online accounts may be created and held by individuals who are at least 18 years old and able to form a binding contract. Youth ages 13–17 may hold accounts only with verifiable parent/guardian consent.
    • Children under 13. Children under 13 may not create accounts or submit personal information through the Site. Information about child participants must be provided by a parent or legal guardian, as described in our Privacy Policy (Section B-6).
    • Registering minors. Any participant under 18 must be registered by their parent or legal guardian, who is responsible for the accuracy of the information provided. Youth ages 13–17 may hold accounts with verifiable parent/guardian consent.
    • Account accuracy and security. You agree to provide accurate, current, and complete information; to keep it updated; to keep your login credentials confidential; and to notify us promptly of any unauthorized use of your account. You are responsible for activity that occurs under your account.

A-4. Registration, Fees, and Payments

Fees, if any, are disclosed during registration. Most programs are free of charge; those programs which do charge fees may offer scholarships, sliding-scale fees, or fee waivers; contact us for details. Payments are processed by third-party payment processors [IDENTIFY PROCESSOR(S)]; Hyde Square does not store full payment card numbers on the Site.

Refunds and cancellations. In the event a participant wishes to cancel their registration and request a refund we ask you to give as much notice as possible. A full refund will be given if we have at least 24 hours notice of the cancellation. For less than 24 hours notice, it is in our sole discretion whether to offer a refund. 

Hyde Square may modify, reschedule, or cancel a program or event. If we cancel, your remedy is a refund or credit of fees paid for the canceled program or event, consistent with the refund policy above.

A-5. Your Responsibilities Regarding Participant Information

Accurate participant information helps us run programs safely. If you register a participant, you agree to provide and keep current the information we reasonably request, which may include emergency contacts and health, allergy, medication, dietary, or accommodation information needed for safe participation, and to promptly inform us of changes.

A-6. Acceptable Use

You agree not to:

    • use the Services for any purpose that is unlawful, fraudulent,  or in violation of these Terms;
    • provide false information, impersonate any person, or create an account for anyone other than yourself or a minor in your care;
    • interfere with or disrupt the Site, attempt to gain unauthorized access to accounts, systems, or data, or circumvent security measures;
    • use automated means (such as bots or scrapers) to access the Site or collect information from it without our written permission;
    • harass, threaten, or harm any person, or use the Services in any way that endangers a minor; or
    • upload or transmit viruses or other harmful code.


We may investigate violations and cooperate with law enforcement where appropriate.

A-7. Communications

By providing your contact information, you agree that we may send you transactional and administrative communications about your account and registrations (for example, confirmations, schedule changes, safety notices, and receipts). With your consent where required, we may also send newsletters or other informational messages; you may opt out of non-essential email at any time using the unsubscribe link or by contacting us. If you provide a mobile number and opt in to text messages, message and data rates may apply and you may reply STOP to opt out.

A-8. Intellectual Property

The Site and its content (including text, graphics, logos, photos, and software) are owned by Hyde Square or its licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Site for personal, non-commercial purposes related to our programs and events. “Hyde Square Task Force” and our logos are our trademarks and may not be used without our written permission. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or compensation.

A-9. Third-Party Services and Platform Integrations

We use reputable third-party services to operate the Services, including Salesforce (constituent and program management), Intuit QuickBooks Online (accounting, invoicing, and payment records), payment processors, and email/communication tools. Hyde Square also uses an internal integration application that synchronizes records between our Salesforce and QuickBooks Online systems; that integration operates server-to-server on our behalf, has no separate public-facing website or user interface, and is described in Section B-5 of our Privacy Policy.

Third-party services are governed by their own terms and privacy policies with respect to their own processing, and Hyde Square is not responsible for third-party services we do not control. Our use of platform APIs is subject to, and intended to comply with, the applicable platform terms and developer policies of Intuit and Salesforce.

A-10. Disclaimers

THE SITE AND ONLINE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, HYDE SQUARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, AND MAKES NO REPRESENTATIONS ABOUT THE SITE AND SERVICES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT OR REPRESENT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THIS SECTION APPLIES TO THE ONLINE SERVICES; IN-PERSON PROGRAM PARTICIPATION IS GOVERNED BY THE SEPARATE PROGRAM DOCUMENTS DESCRIBED IN SECTION A-1. NOTHING IN THESE TERMS LIMITS RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW THAT CANNOT BE DISCLAIMED.

A-11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) HYDE SQUARE AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND VOLUNTEERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE OR SERVICES; AND (B) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE ONLINE SERVICES WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID TO US THROUGH THE SITE IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED DOLLARS ($100). THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY WHERE SUCH LIMITATION IS PROHIBITED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND SERVICES.

A-12. Indemnification

You agree to indemnify and hold harmless Hyde Square and its directors, officers, employees, and volunteers from all claims, losses, liability, damages, and expenses (including reasonable attorneys’ fees and legal costs) arising from your access to or use of the Site and Services, your violation of these Terms, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. UpTogether will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost. 

A-13. Suspension and Termination

We may suspend or terminate your account or access to the Services at any time in our sole discretion for any reason including but not limited to if we reasonably believe you have violated these Terms, to protect the safety of participants or staff, or as required by law. You may close your account at any time by contacting us. Sections that by their nature should survive termination (including A-8, A-10 through A-12, and A-15) will survive.

A-14. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and revise the “Last Updated” date, and for material changes we will provide reasonable additional notice (for example, by email or posting a notice on the Site). Your continued use of the Services after changes take effect constitutes acceptance of and agreement to abide by  the updated Terms. We encourage you to periodically visit and review this page to ensure that you understand and comply with the current Terms of Use.  

A-15. Governing Law; Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws rules. Any dispute arising out of these Terms or the Services will be brought exclusively in the state or federal courts located in Suffolk County, Massachusetts, and the parties consent to their jurisdiction. 

A-16. Arbitration

Any legal controversy or legal claim arising out of or relating to the Site or the Services (excluding legal action taken by us or you to collect or recover damages for, or obtain any injunction relating to, intellectual property ownership or infringement), shall be settled solely by confidential binding arbitration in accordance with the commercial arbitration rules of JAMS pursuant to its Streamlined Arbitration Rules. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Boston, Massachusetts. Each party shall bear one-half of the arbitration fees and costs incurred through JAMS, and each party shall bear its own attorneys’ fees. 

A-17 Miscellaneous

These Terms, together with the Privacy Policy and any separate program documents, are the entire agreement between you and Hyde Square regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or transfer of our operations. We are not liable for delays or failures caused by events beyond our reasonable control.

A-18. Contact

Questions about these Terms may be directed to:

Hyde Square Task Force,
30 Sunnyside Street, Jamaica Plain, MA 02130;
info@hydesquare.org;
617 524-8303

Part B — Privacy Policy

B-1. Scope

Hyde Square respects and is committed to protecting your personal data. This policy explains how we manage the personal information of users of this Site and our Services. By accessing, using, or otherwise interacting with the Site and/or using Hyde Square’s Services, you agree to be bound by the terms and conditions of this Policy. This Privacy Policy describes how Hyde Square collects, uses, shares, and protects personal information in connection with the Site, online accounts, program and event registration, and related communications. It does not apply to third-party websites or services that we do not control.

B-2. Information We Collect

Information you provide about yourself. When you create an account or register for a program or event, we collect information such as your name, email address, phone number, mailing address, household or family information relevant to registration, and login credentials.

Information about participants, including children. When a parent or guardian registers a child or youth participant (generally ages 6 and older), we collect the participant’s name, date of birth or age, school or grade level, parent/guardian and emergency contact information, and, where needed for safe participation, health, allergy, medication, dietary, or accommodation information, as well as photo/media consent choices and program attendance records.

Payment information. Payments are handled by third-party payment processor Stripe. We do not store full payment card numbers; we receive confirmation of payment and limited billing details (such as amount, date, and payment status) for our records.

Information collected automatically. When you use the Site, we and our service providers may automatically collect device and usage information such as IP address, browser type, pages visited, and referring pages, using cookies and similar technologies (see Section B-7).

Other information. We collect information you provide when you contact us, respond to surveys, or sign up to volunteer or donate.

Personal Identifiable Information (PII). Personal data, or Personal Identifiable Information (PII) is defined as information about an individual that can be used to distinguish or trace a person’s identity. 

B-3. How We Use Information

We use personal information to:

    • provide and administer programs and events, including registration, enrollment, scheduling, and attendance;
    • create and manage online accounts and authenticate logins;
    • keep participants safe, including using emergency contact and health information for supervision, emergencies, and accommodations;
    • process payments, issue receipts and invoices, and maintain accurate financial and accounting records;
    • communicate with you about registrations, schedules, cancellations, and organizational updates;
    • evaluate and improve our programs and report to funders using aggregated or de-identified information that does not identify individuals;
    • maintain the security of the Services and prevent fraud and misuse; and
    • comply with legal, regulatory, insurance, grant, and audit requirements.


We do not collect or use personal data (PII) for any purpose other than those indicated at the time your personal data is volunteered. 

We do not distribute or sell personal data (PII) to third-party organizations or businesses, and we do not use personal information for third-party targeted advertising. 

B-4. How We Share Information

Service providers. We share information with vendors that perform services on our behalf, including Salesforce (constituent and program management), Intuit QuickBooks Online (accounting and invoicing), payment processors, email and communication tools, and IT support. Service providers are permitted to use personal information only to provide services to us and are required to protect it.

Program operations. Staff and screened volunteers may access participant information as needed to run programs safely.

With your consent. We share information with other organizations (for example, schools or program partners) only with consent or as described at the time of collection.

Legal and safety. We may disclose information when required by law, including compliance with Freedom of Information Act (FOIA) requests; to respond to lawful requests; to enforce Hyde Square Terms or Use; and/or when we believe disclosure is necessary to protect the rights, safety, or property of participants, staff, Hyde Square, or other users, including mandated reporting obligations.

Organizational changes. If Hyde Square is involved in a merger, reorganization, or transfer of operations, personal information may be transferred as part of that transaction, subject to this Policy.

Aggregated information. We may share aggregated or de-identified information (for example, program participation statistics for grant reporting) that does not identify individuals.

B-5. Our Salesforce–QuickBooks Integration

Hyde Square uses Salesforce as its system of record for accounts, contacts, and program/event registrations, and Intuit QuickBooks Online for accounting. To keep these systems consistent, we operate a custom function that synchronizes a limited set of records between the two platforms. Specifically:

    • Data synchronized. Contact and account identifiers (such as name, email address, and billing address) and financial transaction records (such as registrations that generate invoices, invoice line items, payments, credits, and balances). The integration does not synchronize participant health, emergency-contact, or similar program-safety information, which remains in our program-management system.
    • How it operates. The integration runs server-to-server between our own Salesforce and QuickBooks Online accounts using authorized, credentialed API connections (OAuth) scoped to the records needed for synchronization. It has no public-facing website or user interface and does not collect information directly from users online.
    • Purpose limitation. Data accessed through the Salesforce and Intuit platforms is used only to provide registration, invoicing, payment-recording, and accounting functions for Hyde Square. It is not sold, is not used for advertising, and is not shared with third parties except as described in this Policy.
    • Security and retention. Synchronized data is encrypted in transit using industry-standard protocols (such as TLS), access is limited to authorized staff, and records are retained as described in Section B-8.
    • Platform compliance. Our use of the QuickBooks Online and Salesforce APIs is subject to, and intended to comply with, Intuit’s and Salesforce’s applicable platform terms, developer policies, and data-use requirements.

B-6. Children’s Privacy

Our programs primarily serve children ages 6 and older and youth, but the Site and online accounts are directed to parents, guardians, and other adults. We do not direct any of our content specifically at children under 18 years of age. We take children’s privacy seriously and design our online collection practices with the Children’s Online Privacy Protection Act (COPPA) in mind:

    • No accounts or online collection from children under 13. Children under 13 may not create accounts or submit personal information through the Site. We do not knowingly collect personal information online directly from children under 13. If we learn that we have done so, we will delete it promptly.
    • Parents provide participant information. Information about child participants is collected from parents and legal guardians during registration and is used for program administration, safety, and the purposes described in this Policy.
    • Parent and guardian rights. A parent or legal guardian may review the personal information we hold about their child, ask us to correct or delete it, or refuse to permit further collection or use (which may affect the child’s ability to participate in a program), by contacting us using the information in Section B-13. We will take reasonable steps to verify the identity of the requesting parent or guardian.
    • Youth ages 13–17. Youth ages 13–17 may hold accounts only with verifiable parent/guardian consent, and parents/guardians retain the rights described above.

B-7. Cookies and Analytics

Like most websites, the Site uses cookies and similar technologies. Some are needed for the Site to work properly, for example, to keep you logged in to your account, remember your language preference, or keep a donation in progress. We also use Jetpack Stats, a service provided by Automattic (the company behind WordPress.com), to understand how many people visit the Site and which pages and links they use. We review this information only in combined form and do not use it to identify individual visitors. We do not use cookies for targeted advertising.

Some features of the Site are provided by other companies, such as maps and fonts, our newsletter sign-up, Instagram photos, and online event tools. When your browser loads these features, those companies may receive basic technical information, such as your IP address and the page you are viewing, and may set their own cookies. Their use of that information is governed by their own privacy policies. 

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works. The Site does not currently display a cookie consent banner. Because there is no common industry standard, the Site does not respond to “Do Not Track” browser signals.

The Site uses cookies and similar technologies that are necessary for the Site to function (for example, keeping you logged in) and, where enabled, analytics tools that help us understand how the Site is used in the aggregate (meaning using combined data). Hyde Square does not use cookies or other tools to use data to identify individual users. Most browsers let you control or delete cookies through their settings; disabling cookies may affect Site functionality. Because there is no common industry standard, the Site does not currently respond to “Do Not Track” browser signals.

B-8. Data Retention

We keep personal information for as long as an account is active or as needed for the purposes described in this Policy, and afterward for the period required by law, funders, insurers, or auditors — for example, financial and tax records, and program records that grant agreements or insurance require us to keep. When information is no longer needed, we delete it or de-identify it. Destruction of the records will follow contemporary industry practices for safe, secure, and complete destruction that reflects the electronic or physical nature of the document.  All records containing personal information shall be destroyed in compliance with our written information security program. 

B-9. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption of data in transit, access controls that limit information to staff who need it, and use of established platforms with their own security programs. We maintain a written information security program (“WISP”) consistent with Massachusetts data-security regulations (201 CMR 17.00). No method of transmission or storage is completely secure; if a breach affecting your information occurs, we will notify you and regulators as required by applicable law. 

B-10. Your Choices and Rights

    • Access and correction. You may review and update account and registration information by logging in to your account or contacting us.
    • Deletion. You may ask us to delete your account or personal information; we will honor requests except where we must retain information for the reasons in Section B-8.
    • Email and text preferences. You may opt out of non-essential email using the unsubscribe link in our messages and opt out of text messages by replying STOP. We will still send essential messages about your registrations and account.
    • Parents and guardians. See Section B-6 for rights regarding children’s information.


To exercise any right, contact us using the information in Section B-13; we may need to verify your identity before responding.

Depending on where you live, you may have additional privacy rights under state law. 

B-11. Third-Party Links

The Site may link to third-party websites and services (for example, social media or partner organizations). Their privacy practices are governed by their own policies, and we encourage you to review them.

B-12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Policy on this page and revise the “Last Updated” date, and for material changes we will provide reasonable additional notice. If a change materially affects how we handle children’s personal information in ways that require renewed parental consent under applicable law, we will obtain that consent.

We encourage you to periodically visit this page and review this Privacy Policy so that you will always know what information we collect, how we use it, and with whom we share it.  If you disagree with the terms of this Privacy Policy, you may discontinue use of the Hyde Square website and Services. 

B-13. How to Contact Us

If you have questions about this Privacy Policy or want to exercise any of the rights described above, contact us at:

Hyde Square Task Force
Address: 30 Sunnyside Street, Jamaica Plain, MA 02130
Email: info@hydesquare.org
Phone: 617 524-8303